At The Candle Shop, we stand by the quality of our candles and strive to ensure you have the best experience with each product. Below is our warranty policy to guide you in case you encounter any issues.

1. Warranty Coverage

  • We offer a 30-day limited warranty on all scented candles and related products purchased directly from The Candle Shop.
  • This warranty covers defects in materials and workmanship, including issues with wicks, scent throw, or wax quality, that affect product performance.
  • This warranty does not cover normal wear and tear, accidental damage, improper storage, or misuse.

2. Eligibility for Warranty Claims

  • To be eligible for a warranty claim, you must provide proof of purchase from The Candle Shop, such as a receipt or order confirmation.
  • The candle should be returned to its original packaging whenever possible.

3. How to File a Warranty Claim

Contact our customer service team within 30 days of receiving your product at [email protected] or call +18565240324

Please include the following information:

  • Order number
  • Description of the issue
  • Photographs of the product (if applicable)

4. Warranty Resolution

  • After receiving your claim, we will inspect the product to determine if it qualifies for warranty coverage.
  • For approved claims, we will offer one of the following resolutions at our discretion:
  • A replacement candle of the same size and fragrance
  • A refund for the purchase price
  • Shipping costs associated with the return of defective products will be covered by The Candle Shop.

5. Exclusions from Warranty

  • The following are not covered under this warranty:
  • Candles that have been burned, except in cases where a defect has impacted performance
  • Any product not purchased directly from The Candle Shop or an authorized retailer
  • Damages resulting from improper use or storage (e.g., exposure to direct sunlight or extreme temperatures)

6. Limitations

  • This warranty is non-transferable and applies only to the original purchaser.
  • This limited warranty provides specific legal rights, and you may also have other rights, which vary by state or jurisdiction.

7. Contact Us

For additional questions or to start a warranty claim, please reach out to us:

  • Email: [email protected]
  • Phone: +18785240324
  • Business Hours: Monday – Friday, 9 am – 5 pm (EST)

Thank you for choosing The Candle Shop. We are committed to your satisfaction and are here to ensure that each candle meets the quality and experience we promise.