At The Candle Shop, we aim to provide a seamless and secure shopping experience. Below is our payment policy to ensure clarity and transparency for all transactions.

1. Accepted Payment Methods

We accept the following payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
  • Digital Wallets: PayPal, Apple Pay, and Google Pay
  • Gift Cards: The Candle Shop gift cards are redeemable both online and in-store (if applicable).

2. Payment Security

  • All online payments are processed through secure payment gateways and are encrypted to protect your information.
  • We comply with industry standards (PCI-DSS) to ensure that your payment data remains private and secure.

3. Billing Information

  • Please ensure that all billing information provided matches the details on your payment method. Any discrepancies may delay your order.
  • The Candle Shop reserves the right to cancel orders where the provided billing information cannot be verified.

4. Payment Authorization and Charges

  • Payments are authorized at the time of purchase, and your card will be charged once your order is confirmed.
  • In the event that an item is out of stock, we will inform you promptly, and any charges related to that item will be fully refunded.

5. Sales Tax

Sales tax is applied to orders according to local tax regulations based on your shipping address.

6. Order Cancellations

  • Orders may be canceled within 24 hours of purchase. Please contact our customer support team as soon as possible if you need to cancel.
  • Refunds for canceled orders will be processed back to the original payment method within 5-7 business days.

7. Refunds and Payment Disputes

  • Refunds are issued back to the original payment method for any approved returns or order cancellations.
  • If you encounter any issues with your payment or have concerns regarding charges, please reach out to us immediately. We are committed to resolving any disputes swiftly and professionally.

Contact Us for Payment Inquiries:

Email: [email protected]

Phone: +18785240324

Business Hours: Monday – Friday, 9 am – 5 pm (EST)

Thank you for shopping with The Candle Shop, where we prioritize your security and satisfaction with every purchase!